A product expert in every visitor's pocket — at 11pm on Sunday.
Answers product questions, suggests the right size/fit, compares options, handles shipping/returns, and recovers abandoned carts — using your live catalogue, not a generic FAQ.
- ✓ Shopify / Woo / Magento
- ✓ Live stock & pricing
- ✓ Cart recovery
- ✓ +12–28% conversion
Merino · Crewneck
Featherweight Merino Tee
$129 · 4 colours · 6 sizes
You
I'm 5'10", 78kg — which size for a slim fit?Mara · product assistant
Go with Medium for a tailored slim. Size up to L if you prefer room over the shoulders. We've got 14 in stock for Sydney warehouse, free delivery by Friday.You
Returns if it doesn't fit?Mara
30 days, free return shipping, no questions. Add to cart?70%
average cart abandonment rate across e-commerce.
+12-28%
typical conversion lift after launch.
24/7
your best salesperson is always on shift.
The bottleneck
Shoppers have questions. No one's there to answer.
Every unanswered "will this fit?", "when will it ship?", or "is this dishwasher-safe?" is a closed tab. Your store needs a sales assistant who never goes home.
Abandoned carts
7 of 10 carts are abandoned. Most because a question wasn't answered.
Sizing & fit confusion
The #1 driver of returns and the #1 reason customers don't buy.
Slow support
"We'll reply within 24h" works for tickets — not for buying decisions.
How it works
Three steps from browse to buy.
Sync
Catalogue, variants, stock, policies, and shipping rates ingested live.
Assist
Answers product, fit, shipping, returns. Recommends alternatives. Upsells naturally.
Recover
Re-engages abandoned carts on chat, email, and SMS with personalised nudges.
What you get back
More carts. Better margins. Fewer returns.
+18%
conversion rate, on average
+15%
average order value via smart upsell
−22%
size-related returns
12-15%
of abandoned carts recovered
What's included
A full storefront concierge.
Live catalogue sync
Stock, price, variants, images — always current.
Fit & sizing advisor
Conversational sizing that cuts return rates.
Cart recovery
Chat + email + SMS sequences with one-tap recovery.
Cross-sell & upsell
Bundles, complementary products, AOV-aware nudges.
Shipping & returns
Live ETA, policy, RMA flow — all in-chat.
Multi-currency / language
Geo-aware pricing and tongue switching.
Promo & discount logic
Knows your active sales; won't over-apply codes.
Helpdesk handoff
Clean escalation to Gorgias, Zendesk, Help Scout.
Analytics
Per-product impact: views → chats → revenue.
Built for these stores
Particularly powerful for consideration purchases.
Fashion & apparel
Sizing and fit anxiety, killed.
Beauty & skincare
Routine-builder, ingredient-aware.
Home & furniture
Dimensions, materials, delivery quoted in seconds.
Electronics
Spec comparison, compatibility checks.
Health & supplements
Compliance-safe Q&A on every SKU.
Sporting goods
Activity-fit recommendations.
Specialty food
Ingredients, allergens, shelf-life.
Pet supplies
Breed/age/diet-aware suggestions.
Why not just…
Beats stock e-com tools.
FAQ page
- Cost
- $0
- Personalised
- ❌
- Cart recovery
- ❌
- Live catalogue
- ⚠️
Generic chat widget
- Cost
- ~$120/mo
- Personalised
- ⚠️
- Cart recovery
- ⚠️
- Live catalogue
- ❌
Klaviyo cart email
- Cost
- ~$200/mo
- Personalised
- ⚠️
- Cart recovery
- ✓
- Live catalogue
- ❌
AI product assistant
- Cost
- from $200/mo
- Personalised
- ✓
- Cart recovery
- ✓
- Live catalogue
- ✓
Frequently asked
Product chatbot questions.
Which platforms do you support? +
Shopify, Shopify Plus, WooCommerce, BigCommerce, Squarespace, Magento, and custom storefronts via API.
How does it know my catalogue? +
We sync your product catalogue, variants, stock, pricing, policies, and shipping rates daily — so answers are always live and accurate.
Will it hallucinate prices or stock? +
No. It only quotes values pulled live from your store. If it doesn't know, it says so and escalates — it never invents a discount.
Can it recover abandoned carts? +
Yes. Reaches out on chat, email, or SMS with a personalised nudge — including answering the question that may have caused the abandonment.
Does it work in multiple currencies / languages? +
Yes. Detects geo + language, replies in the shopper's currency and tongue.
How much does it cost? +
The 30-minute discovery call is free — no deck, no obligation. After that: audit $3,000–$6,000, build $5,000–$50,000 depending on catalogue size and integrations, and managed retainer $200–$2,000/month.
Is the 30-minute discovery call free? +
Yes — completely free, no deck or pitch. We use the 30 minutes to look at your store data and tell you honestly where a product chatbot would move the needle.
Ready to convert at 11pm on a Sunday?
Live on your store in 2–4 weeks.
Free demo on your actual catalogue. We'll show you the conversion lift before you commit.