Your Melbourne business runs on good coffee
and tight margins.
Let AI take the admin.
From laneway cafés to Collins St professional services — we build AI agents and workflow automation that quote, book, reply, file, and chase, so your team can do the work only humans can do. Built and shipped from Australia, tuned for Melbourne.
- ✓ 24/7 reply on every channel
- ✓ Xero, Cliniko, Shopify, HubSpot
- ✓ Live in 2–3 weeks
- ✓ APP-compliant, AU-hosted
Live leads · last 6 hours
2.1M
small businesses in Victoria. ~83% have ≤4 staff and spend hours/week on admin a bot could do.
78%
of Melbourne SMBs report losing leads to slow replies — usually after-hours or while on the tools.
<90d
typical payback on the first automation we ship for a Melbourne SMB.
The Melbourne problem
Great city. Tight margins. No room for a Tuesday admin day.
Rents on Brunswick St aren't getting cheaper. Wages aren't either. The owners we work with in Melbourne aren't drowning in strategy questions — they're drowning in inbox, calendar, quoting and chasing. AI handles the rote stuff so your team can focus on customers, craft and growth.
Phones ringing, no one to answer
Lunch rush, surgery, on a job, in a meeting — leads land in voicemail and never get called back.
Booking ping-pong by email
"Tuesday 2pm?" "Sorry, Wednesday 3?" Six emails to book one appointment. Half the time the lead ghosts.
Invoices, bills, BAS, repeat
Your bookkeeper bills 6 hours a week to retype things a bot reads in seconds.
300-email inbox by Friday
FAQs, status checks, "did you get my form?" — answered the same way every time, by you, at 10pm.
Overdue invoices, awkward chase
Day 30, day 45, day 60. No one enjoys the awkward follow-up call — so it doesn't happen.
Website that just sits there
A nice Squarespace site doing nothing. No qualification, no booking, no answer at 9pm.
What we automate
The eight things eating your week in Melbourne — handled.
Pick one to start. We launch the highest-ROI piece first, so the payback funds the next build.
Lead qualification bot
Web visitor lands at 9pm. Bot greets them, asks the right qualifying questions, books the call, drops the lead into your CRM with notes. You wake up to qualified meetings, not a queue of "hi, are you open?".
Booking assistant
Reads your calendar (and your team's). Books appointments via chat, SMS, or your site. Reminds the day before, lets them reschedule themselves. No-shows drop ~50%.
AI email helper
Triages your inbox. Drafts replies in your voice. Auto-answers the FAQs ("are you open Sunday?", "what do you charge for X?"). You skim, approve, send.
Product / service assistant
Knows your menu, your services, your pricing, your stock. Answers customer questions, recommends, books the table or the consult, recovers carts.
DocuSign & contract workflows
Generates engagement letters, quotes, contracts from a single brief. Routes for signature. Chases the missing ones. Files the executed copies in the right folder.
Admin & back-office bots
Supplier bills → Xero, coded to the right account. Timesheets reconciled. Reports built every Monday. The stuff your bookkeeper bills hours for, done overnight.
Social media automation
Repurposes content, schedules posts, auto-replies to DMs, surfaces leads. So your café / clinic / agency stops going dark on Instagram for three weeks.
Auto-blogging & local SEO
On-brand articles published on schedule. Suburb-by-suburb landing pages for Richmond, South Yarra, Brunswick, etc. — so when someone in Toorak googles your service, they find you.
A typical Tuesday in Melbourne
Before. After.
Before
Tuesday, 7:30am — Brunswick St
- ✕23 emails overnight. 9 are FAQs you answer the same way every time.
- ✕4 missed calls — 2 already booked someone else by morning.
- ✕Yesterday's no-show cost the slot and the revenue.
- ✕You'll do invoicing "tonight" again. (You won't.)
- ✕Instagram hasn't been posted to in 11 days.
After
Tuesday, 7:30am — same desk, same coffee
- ✓Bot answered 9 FAQs overnight. You skim the 4 that need a human.
- ✓Every missed call got a text-back within 38 seconds. 3 booked.
- ✓Tomorrow's appointments confirmed by SMS overnight. 1 rescheduled itself.
- ✓Last week's invoices generated, sent, and 2 already paid.
- ✓3 social posts queued. DMs auto-replied with menu + booking link.
Built for Melbourne
Tuned to the industries that make Melbourne run.
We've shipped automations across each of these. Click through for a full industry breakdown, or start with a free call.
Cafés, restaurants & hospitality
Booking bots, supplier-order automation, roster reminders, review-chase, menu Q&A on Insta DM.
Allied health & dental clinics
Cliniko / Halaxy / Power Diary bookings, Medicare bulk-billing prep, recall campaigns, intake forms.
Real estate & property
After-hours enquiry capture, OFI booking, REX / Property Tree sync, vendor-update automation.
Legal, accounting & advisory
Engagement letters, BAS prep prompts, document chasing, client-portal Q&A trained on your work.
Trades & construction
Instant SMS quoting, site-visit booking, supplier bill → Xero, variation tracking, progress claims.
E-commerce & retail
Shopify support bot, cart recovery, returns triage, product Q&A trained on your catalog.
Education, training & RTOs
Enrolment qualification, course Q&A, USI / VSL admin, certificate dispatch automation.
Manufacturing & B2B
Quote-to-cash automation, supplier portal, RFQ ingestion, stock-level monitoring.
Agencies & professional services
Proposal generation, client onboarding flows, project status updates, retainer reporting.
How it works
Four steps. No deck. No vapourware.
We start with a free 30-minute call. By the end of it, you'll know if AI can pay back in your business — and where.
30 min · Free
Talk
Real-fit check. We look at your week and tell you honestly where AI helps.
2 weeks
Audit
Workflow mapping + costed roadmap with concrete ROI per automation.
2–8 weeks
Build
Milestone-priced. Highest-ROI piece ships first. You own the IP.
Ongoing
Operate
Monitoring, iteration, training. Your bots stay sharp as your business changes.
Greater Melbourne coverage
Servicing every postcode from the CBD to Geelong.
Remote-first, with on-site workshops in Melbourne when a build needs it. Here's where our Melbourne clients sit:
Not listed? We service all of Greater Melbourne and regional Victoria remotely.
Works with your stack
Plays nicely with the tools Melbourne already uses.
We run a three-clinic physio group from Hawthorn to Brighton. We were losing six bookings a week to no-shows and another ten to slow email replies. The booking + recall bot fixed both inside a month. The retainer paid for itself by week three.
Frequently asked
Melbourne questions.
Do you actually work with Melbourne businesses, or just remotely from Sydney? +
Both. We're Sydney-based but most engagements run remotely across Australia, and Melbourne is our second-biggest market. We do on-site workshops in Melbourne when an audit needs it — usually a half-day on Collins St or wherever your team sits.
Is the 30-minute discovery call free? +
Yes — completely free. No deck, no pitch. We use the 30 minutes to look at where your week is actually going and tell you honestly whether AI would pay back fastest for your business.
How much does AI automation cost for a Melbourne small business? +
Discovery call: free. Audit: $3,000–$6,000. Build: $5,000–$50,000 depending on integrations. Managed ops retainer: $200–$2,000/month. Most Melbourne SMBs see payback inside 90 days on the first automation we launch.
We use Xero, Cliniko, Vend, Lightspeed — does it integrate? +
Yes. Xero & MYOB are standard. Cliniko, Halaxy, Power Diary, Lightspeed, Square, Shopify, Vend, HubSpot, Salesforce, REX, Property Tree, simPRO, ServiceM8 — all common integrations we've shipped. If it has an API or webhook, we can wire it.
Are you compliant with Australian Privacy Principles and Victorian privacy laws? +
Yes. Data stays in Australian regions where required, and we sign confidentiality & data-handling agreements as standard. For Victorian health, finance and legal clients we follow the additional sector requirements (My Health Records Act, PIPA, APRA CPS 234 where relevant).
How long until something is live? +
Lead qualification bot: 2 weeks. Booking assistant: 2–3 weeks. Full back-office automation stack: 4–8 weeks. We always launch the single highest-ROI piece first so you see the payback before we scale.
What kinds of Melbourne businesses are you a good fit for? +
Owner-operated and small-team SMBs doing $500k–$20M revenue. Cafés & hospitality groups, allied health & dental clinics, real estate offices, trades & construction, professional services (legal, accounting, consulting), e-commerce, agencies, and Melbourne's long tail of B2B services. If you have a person doing repetitive admin or chasing leads, we can help.
Who owns what you build? +
You do. Code, prompts, knowledge bases — all yours. We can host it for you on the retainer or hand it over completely on day one of go-live.
Melbourne · Free 30-minute call
Show us your week. We'll show you the three hours a day you're about to get back.
No deck. No pitch. Thirty minutes on Zoom, your screen and ours. If AI isn't the right answer for your business, we'll say so — and tell you what is.
Servicing Melbourne CBD, inner-north, inner-south, eastern suburbs, bayside, and regional Victoria.