70% of carts abandon.
Most leave a question unanswered.
AI built for Aussie online stores — a product expert in every shopper's pocket, cart recovery that actually works, returns triaged in seconds, reviews collected on autopilot, and back-office bots that handle the order ops behind the scenes.
- ✓ Shopify · Woo · BigCommerce
- ✓ Live stock + pricing
- ✓ Returns triage
- ✓ +12–28% conversion
Cargo · Slim
Heritage Cargo Pant
$169 · 3 colours · 8 sizes
14 in stock · Sydney warehouse
Shopper · Wed 10:51pm
These run small? I'm normally a 32 — go up to 33?Mara · product assistant
These actually run true. Stick with 32. They're cut a touch slim through the thigh — if you prefer a relaxed fit, size up to 33. Free returns either way.Shopper
Got the olive too?Mara
Olive 32 — last 3 in stock. Want me to add both olive + sand to cart and you decide later?70%
average cart abandonment across e-commerce.
+18%
typical conversion lift after launch.
$95
average paid-CAC saved per recovered order.
The storefront bottleneck
Shoppers have questions. No one's there to answer.
Every unanswered "will this fit?" or "when does it ship?" is a closed tab. Your store needs a sales assistant who never goes home — and a back-office that doesn't drown in returns and order ops.
Abandoned carts
7 of 10 carts left. Most because a question wasn't answered.
Sizing & fit confusion
The #1 driver of returns and the #1 reason customers bounce.
Returns chaos
Customer waits 3 days for an RMA email. They never order again.
Where is my order?
"WISMO" tickets clog your support team — 60% of inbox, low value.
Reviews left on the table
Happy customers don't post unless you ask — and most stores don't ask.
Multi-channel order ops
Shopify + eBay + Faire + retail POS. Stock and orders out of sync.
What we automate
Eight store workflows — handled.
Product expert chatbot
Answers product, fit, shipping, returns from your live catalogue. Upsells naturally. Doesn't hallucinate prices.
Cart recovery (chat + email + SMS)
Re-engages abandoned carts with the question that caused the bounce — not a generic 10% off email.
Returns + RMA triage
Triages return reasons, applies your policy, generates the RMA, triggers refund or exchange — no inbox queue.
WISMO + shipping bot
"Where is my order?" answered live with carrier tracking, ETA, and delay alerts. 60% of support volume gone.
Review collection on autopilot
Post-purchase review request at the right moment. Suggested text. Photo prompt. Way more reviews land.
Social commerce + DM auto-reply
Instagram + TikTok DMs answered live with product, sizing, shipping — and a link to checkout. Social converts.
Order ops + supplier admin
Supplier invoices coded to Xero, multi-channel order reconciliation, restock alerts, freight quoting.
SEO content for products
Buyer-guide content + product-category pages ranking for "[product] online Australia". Organic that compounds.
A typical Monday
Before. After.
Before
Monday, 8am
- ✕247 weekend tickets — "Where is my order?", "Does this fit?", returns.
- ✕312 carts abandoned over the weekend, no follow-up sent.
- ✕4 supplier invoices on the desk to enter into Xero.
- ✕Reviews requested manually — only 6 sent last week.
- ✕$8.4k of refund queries 3+ days old. Customers livid.
After
Monday, 8am
- ✓WISMO + sizing questions all answered Sun. 22 tickets need a human.
- ✓Cart recovery brought 42 orders back overnight — +$6.2k revenue.
- ✓Supplier invoices auto-coded into Xero, matched to POs.
- ✓314 review requests sent. 71 new reviews live.
- ✓Refunds processed in <2 minutes each — zero complaints.
What it actually moves
Real numbers from real stores.
+18%
storefront conversion rate
+15%
average order value
−22%
size-related returns
12-15%
abandoned carts recovered
Built for every store
Tuned to your vertical.
Fashion & apparel
Sizing & fit anxiety, killed. Returns down. AOV up via outfit bundling.
Beauty & skincare
Routine-builder, ingredient-aware chat, subscription rebill nudges.
Home & furniture
Dimensions, materials, delivery quote — answered live.
Electronics
Spec comparison, compatibility checks, warranty triage.
Health & supplements
Compliance-safe Q&A on every SKU, subscription saves.
Sporting goods
Activity-fit recommendations, kit bundling, club discounts.
Specialty food & drink
Allergens, shelf-life, gift bundling, fast delivery zones.
Pet supplies
Breed/age/diet aware, auto-subscriptions, vet-direct integrations.
Toys & baby
Age-stage guidance, gift wrap, registry workflows.
Garden & outdoors
Climate-zone aware suggestions, planting calendar.
Jewellery
Sizing concierge, made-to-order workflows, high-ticket support.
Bricks + clicks retail
Click-and-collect orchestration, in-store look-up.
Works with your stack
Plays nicely with the tools you already use.
"Cart recovery used to mean a generic 10%-off email. Now the bot actually answers the question that made them bounce. We've added 18% revenue without touching ad spend."
Frequently asked
Store questions.
Is the 30-minute discovery call free? +
Yes — completely free, no deck or pitch. We use the 30 minutes to look at your store data and tell you honestly where AI will move conversion + AOV fastest.
How much does it cost? +
The 30-minute discovery call is free — no deck, no obligation. After that: audit $3,000–$6,000, build $5,000–$50,000 depending on catalogue size and integrations, and managed retainer $200–$2,000/month.
Will it hallucinate prices or stock? +
No. The bot only quotes values pulled live from your store. If it doesn't know, it says so and escalates — it never invents a discount or claims an out-of-stock item is available.
Does it work with Shopify / WooCommerce / BigCommerce? +
Yes. Shopify, Shopify Plus, WooCommerce, BigCommerce, Squarespace, Magento, custom storefronts — catalogue, stock, orders, customers all sync.
How does it handle returns? +
Triages return reasons (fit, defect, change of mind), checks your policy, generates the RMA, and triggers refund or exchange. Customer never waits 48 hours for a reply.
Can it run in multiple currencies and languages? +
Yes. Detects geo + language and replies in the shopper's currency and tongue. 20+ languages out of the box.
How long until it's live? +
Product assistant: 2 weeks. Cart recovery + reviews: 2–3 weeks. Full multi-channel + returns automation: 6–8 weeks.
Convert more. Refund faster. Sleep better.
Book a free 30-min call — we'll show you where to start.
No deck, no pitch. We look at your store data and tell you the highest-ROI automation for your vertical.